The Rebertian Times

My friend does email customer service for a computer company; I worked with him for while. When you work in customer service long enough, you see just how unreasonable people can get (and how little the average person knows about computers). In particular, both angry people and computer-illiterate people tend to use ALL CAPS in their messages, which makes them annoyingly hard to read. Today, my friend quoted to me a recent email from a stupid customer, which reminded me of all this and led me to coin:

Rebert’s Law of Internet Conversations:

Grammar quality and number of capitalized letters are inversely correlated in internet messages.

Not to be outdone, my friend quickly retorted with the more humorous:

Silver’s Corollary:

As the percentage of capital letters in a message approaches 1, the probability of the message making any f*cking sense whatsoever approaches 0.

I like his formulation better. ;)

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Tags: chat, funny, internet, law, meme, silver, support, tech